An Ahmedabad family experienced significant distress when Air India failed to load their luggage during a trip. They incurred expenses of Rs 2.2 lakh due to purchasing clothes and essentials in Singapore. The Gujarat State Consumer Disputes Redressal Commission ordered Air India to reimburse Rs 1.5 lakh for these expenses. In addition, the commission mandated the airline to pay Rs 1 lakh in compensation for inadequate service.
